I’m the ONE

by Pam Stellema

in Customer Management

I was going through my files today and I came across this very apt short article and I thought I would share it with you.

You know me. I’m the one who never complains no matter what kind of service I get.

I guess I just don’t think it’s worth wasting my energy confronting bad service.

I’m the one who goes into a restaurant and sits for 30 minutes until I get waited on.

The waiter is rude and impatient while I’m deciding on what to order. Then when I get my order it’s 25 minutes later and it’s wrong.

But I don’t complain as I pay my bill.

I’m the one who goes to a store to buy something, but I never throw my weight around.

If I get a snooty salesperson who rolls his/her eyes because I want to look at several things before I make up my mind, I’m still polite as can be.

I’m the one who bought a toaster which burned out in two weeks.

I hated taking it back, but I knew it was under warranty.

All the time they were telling me it was my fault.

At that point, I couldn’t think of anything to do but leave.

It wasn’t worth getting into a yelling match over a toaster.

I smiled and said, “Thank you. Goodbye.”

I’m the one who wouldn’t dream of making a scene in public as I’ve seen others do at times.

But I’ll tell you what else I am

I’m the one who never comes back

(Writer: Anonymous)

Copyright ©2011 SalonSavy

p.s. Would you like to access the most affordable professional coaching available to help you grow your salon profits?

Whether you need just a single session or want a complete overhaul of your salons performance, you can choose the option that is best for you and your budget. Phone coaching is available worldwide.

Contact me today to discuss how to make more money in your salon.

About the Author: Pam has over 30 years of hands on business experience that she uses to help her clients reach their goals. She is a qualified Beauty Therapist, operated two successful salons, is an Accredited Business Coach and Trainer and author of “3 1/2 Secrets to Salon Success”.
 


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Pam Stellema

Pam is an industry experienced coach, salon owner, speaker, author and copywriter.She works beside salon and spa owners to show them how to effectively grow their profits and remain in business for the long-term.
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