eBooks

by Pam Stellema

99 Reasons Why Your Clients Leave and What You Can Do About It.

This simple, but very truthful e-book came about because I wanted to give salon and spa owners a genuine insight into why their VIP (and profit-producing) clients often simply disappear one day.

To do this, I surveyed (in 2015 and again in 2017) a substantial group of Australian business women from all backgrounds, asking why they had left their favourite salons and never gone back.

Some of the answers I expected to hear (which were repeated many times over in the comments that were made), but some of them were unexpected and interesting.

Apart from clients leaving the area or dying (it happens), all of the reasons listed in this e-book can be addressed and overcome – and that really is good news.

All it really takes to slow down the rate of your client loss is to:
1. Have an awareness of what the issues are that make your clients happy and unhappy.

2. Be willing to realise that maybe you or your team members may be guilty of engaging in some unwanted behaviours.

3. Take the required action to make sure these negative experiences for your clients are minimised as much and as often as possible.

4. Continuously maintain and enforce the positive changes you’ve made.

5. Remember every minute of every day, that without clients, you don’t have a business.

Price: $15.00

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The SalonSavy Book of Ideas and Inspiration

This little e-book came about when I decided to combine many of my favourite articles into a single publication.

It covers a wide cross section of business issues and is a perfect short read for every salon or spa owner.

Price: $0.00

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33 Proven Strategies to Make More Money in Your Salon…Right Now

33 Proven Strategies to Make More Money in Your Salon…Right Now

If you want to see real change in your salon or spa then only you can take the necessary actions to do so.

33 Proven Strategies to Make More Money in Your Salon…Right Now is the perfect starting place to begin such a change.

The recipe to true success isn’t about improving one or two areas in any business. It comes from the ability to improve all areas of your business continuously.

But it’s not as hard as you might think. A simple and very achievable 5% improvement in all areas of your business will result in a massive improvement.

By just implementing one new proven strategy each week, you will transform your business within 1 year. Better yet, you will have the knowledge to continuously improve and grow your salon or spa.

Author: Pam Stellema, SalonSavy

Price: $15.00

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3 1/2 Secrets to Salon Success

3 1/2 Secrets to Salon Success E-book

A fabulous e-book for salon and spa owners that will outline the key strategies you can use to improve business and grow profits in your salon or spa.

Easy to read and even easier to understand, this 169 page book will leave your feeling more positive, more knowledgeable and ready to kick-start your salon success.

Author: Pam Stellema

more information…….

Price: $25.00

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425 Commonsense Business Tips for Salons, Spas & Clinics

A comprehensive overview of commonsense business tips and strategies to inspire, motivate and educate all salon, spa and clinic owners.

Author Pam Stellema, SalonSavy

Price: $10.00

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