99 Reasons Why Your Clients Leave and What You Can Do About It.

by Pam Stellema

This simple, but very truthful e-book came about because I wanted to give salon and spa owners a genuine insight into why their VIP (and profit-producing) clients often simply disappear one day.

To do this, I surveyed (in 2015 and again in 2017) a substantial group of Australian business women from all backgrounds, asking why they had left their favourite salons and never gone back.

Some of the answers I expected to hear (which were repeated many times over in the comments that were made), but some of them were unexpected and interesting.

Apart from clients leaving the area or dying (it happens), all of the reasons listed in this e-book can be addressed and overcome – and that really is good news.

All it really takes to slow down the rate of your client loss is to:
1. Have an awareness of what the issues are that make your clients happy and unhappy.

2. Be willing to realise that maybe you or your team members may be guilty of engaging in some unwanted behaviours.

3. Take the required action to make sure these negative experiences for your clients are minimised as much and as often as possible.

4. Continuously maintain and enforce the positive changes you’ve made.

5. Remember every minute of every day, that without clients, you don’t have a business.

Price: $15.00

Loading Updating cart...

People who bought this item also bought


LoadingUpdating...

Comments on this entry are closed.

Previous post:

Next post: