Lisa Philips (Salon Owner) - Lumiere Beauty
Thanks so much Pam. xx
Your help has been just wonderful so far and I realise when you said this could be a two or three year plan to get my salon operating at optimal levels you were as always SPOT ON.
Getting through my plan you have set.
There is no way I could have got myself this organised.
Thanks for making this journey not seem so overwhelming. x
Leah K. Byrd (Clinic owner) – LMT, Therapeutic Massage, Inc.
On May 1st I began the new pricing. Finally! I have had 95% positive feed back, with a few patients surprised at the rates.
I am so pleased with your coaching emails from a world away! You took the time (even from hospital!) to meet me where I am in my business and taught me what steps to take to get where the business needed to be.
I am experiencing the growing pains, but am confident that I am fair in my pricing and services.
When I really stopped to see all that I offer to the patient experience in comparison to other offices nearby, I come out ahead.
Being a soft-hearted personality type, I went kicking and screaming into the new rates until I did that comparison.
My husband admired your email advice and supported me throughout the changes you suggested.
Thank you again Pam.
Carroll Cornford (Salon Owner) – Liquid Gold Beauty
In the past, I was hesitant to undertake coaching because I was unsure if it was going to be a good financial investment. However, I am glad that I finally overcame my hesitancy to invest in my business.
I knew I needed help with retail and just some general support, but where I am located, it’s difficult to get the support I needed. That’s where phone coaching was a great solution for me.
Before coaching, I lacked motivation and had resistance to selling for personal reasons.
The coaching I have had with Pam, has taught me how to retail without being emotionally connected to that sale or recommendation. I have also experienced positive and motivating support, and as I am a lone trader, this has been invaluable for me.
Retail sales have really improved, in a measurable sense.
I would recommend coaching with Pam to anyone who needs to learn anything to do with running a business and needs some support to make it happen.
Matt and Kylie (Salon Owners)
We own and operate two beauty salons on the Gold Coast. Over 12 months ago, after a lengthy search, we enlisted the services of Pam and have not looked back since.
Pam is extremely well connected in not only the beauty industry, but business in general. And combined with her own business success, her background in training and coaching and her own very evident drive for perfection, Pam provided us with a fresh and intelligent third part view of our businesses, developing in-depth reporting systems, identifying KPI’s and developing coaching plans for areas needing improvement.
Pam has a great rapport with us, our managers and our staff, and through positive coaching techniques has shown how we can grow as a business and as people. Pam has been a huge support to us personally, and has helped ensure our businesses are in the best possible shape in a tough financial climate.
Anne-Marie Marynycz (National President) – Association of Professional Aestheticians of Australia (APAA)
The APAA has dealt with Pam Stellema over the past 3 years during which time Pam has provided the APAA with excellent support in the areas of Business Coaching expertise, as a Facilitator at our Think Tank meetings, as an engaging speaker on Marketing strategies at our National Educational Conferences and furthermore as the APAA’s External Business Consultant for all business matters.
Additionally Pam Stellema has been very generous with her time when acting in the capacity of a Judge for various Excellence Awards that the APAA promotes to all its members. Her generosity in time also extends to writing Journal articles in our quarterly journals as well as providing handy marketing tips in our monthly e-newsletters.
Pam’s contribution to the APAA as well as to its members is seen by the APAA Board as one of the major factors in our business success, helping it to become Australia’s premier Association for the Beauty Industry.
We can confidently recommend Pam Stellema and her company SalonSavy as a solid and reliable company and an expert in her Business.
Sally Kelly (Salon Owner) - Beauty Secret Skincare
I was so busy running my business, just keeping up with the demands of it all…I was too busy to stop and look at ways I could improve things. I wrongly believed things would improve in time and with some luck! My coaching with Pam made it happen, looking at things in a way I never thought of and giving me the confidence to believe in myself.
After just 3 coaching sessions, I was able to make a decision about purchasing new equipment for my business that will generate tens of thousands of extra dollars in profit every year. Without coaching, I would not have had the confidence to move forward on this and it may never have happened.
I have always had an open mind to learn “better ways” to do things and to have Pam’s experience and knowledge come and be delivered in my own environment was a wonderful and rewarding experience.
I strongly recommend Pam as a Business Coach and adviser as her years of experience and expertise are invaluable and I will be using Pam’s services in the future as I grow my business.
Joanne Paradissis (Salon Manager) – Ella Rouge Miranda
Pam, I would like to thank you once again for the training last week. I went in and had meetings with everyone the next day and we had a brilliant day.
Lisa Gray (Salon Owner) – Beauty Naturally
I love working with Pam!
From our first consultation, she made me feel that she understood the frustrations I was going through. I was at a stage in my business where I wanted to move forward but wasn’t sure just how to do this.
As a result of my first coaching session, Pam encourage me to make a few simple changes regarding my product display and the clients love it. We are selling about 20% more product.
We also cleared a lot of the clutter on the front counter and it amazed me, that just by making a few minor adjustments, we saw so many financial rewards. People took us more seriously, and we presented ourselves as true dedicated professionals.
I also feel better able to communicate with my staff by having a list of procedures that must be followed and so now we all do our treatments the same. The girls are also very excited about their new reachable targets.
I would highly recommend Pam for anyone wanting to build their business.
Jackie (Salon Manager) – Ella Rouge Castle Towers
Pam, I just want to take the opportunity to thank you for your continued advice on dealing with difficult people in the workplace, and in life.
As you’d know, management or rather leading isn’t always an easy thing, especially when you have added pressure of work conflict; but your notes etc have greatly helped, and finally our salon is working at a much happier place, and in so, we’re reaching target.
Thank you again.
Lynette Farrelly (Salon Owner) - Secret Sanctum Health and Beauty Salon
To anyone considering Business Coaching
I’ve now had Pam working with me for the past eight months. I’m so glad I took the step to get her help. My business was doing a very average turnover, but I could not make ends meet with the staff and expenses I had.
Pam opened my eyes to the true expenditure of the Salon. She pointed out some massive leaks I was unaware of and had no idea how to fix. She gently guided me in the right direction and I’m now feeling much more in control and do see a light at the end of the tunnel.
With goals to expand or duplicate in the future, Pam has been a wealth of information of what I need to do and put in place at this early stage, so I can work toward achieving this.
Pam’s delivery of training to staff is informative, fun and very motivating. The fact that she comes to you, makes staff resistance to attendance a non issue.
Thanks Pam for offering such a personal service, your knowledge of business obviously goes far beyond just the beauty industry, and I think this is perhaps what makes you so unique.