Client Retention

Information to help you to retain more clients in your salon

How to Create Quality Videos for Your Salon in Just a Few Minutes

Videos are now the BIG thing for social media.  They get more views, more shares and more comments so, given all that,  it’s probably a good idea to be using them. The problem in the past has been that it’s been too time consuming and required a bit of a learning curve, and well honestly,…

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How to Deal with No-Show Clients in Your Spa

No-show clients can leave you feeling like you want to pull your hair out on your good days, and completely throw in the towel on your bad days. They’re the bane of nearly every salon and spa owner’s life, and to top things off, the problem seems to be getting worse and not better. In…

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Is It Ever Too Late To Woo Back a Missing Salon Client?

Missing Salon and Spa Clients How long is too long when it comes to trying to woo back a missing salon or spa client? That’s a really tricky question, but let’s take a look and see what can be done. To be honest, I’m all for an optimistic approach to re-activating a missing client. After…

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Let’s Talk About Client No-shows in Salons & Spas

In today’s video from the SalonSavy Beauty Biz Group, I talk about salon and spa no-shows. Not only do you need to know what to do about it when it happens, but also how to prevent is from happening whenever possible. Leave me a comment once you’ve watched the video and tell me what you…

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Let’s Talk About Client Retention for Salons & Spas

Today, I’d like to share another video in my Live Video series from the SalonSavy Beauty Biz Group.  I’ll be talking about Client Retention for Salons and Spas. It’s all about what your clients need from you to be more loyal and financially productive. Enjoy and please leave a comment below if you’d like to…

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13 Ways to Keep Your Salon and Spa Clients Returning

Unless you’re the odd one out, your salon or spa is probably losing clients without even noticing them slip away. Today, there is a great deal of competition for the same clients, and unfortunately, client loyalty is not what it used to be. This isn’t always because salons were better back in the day, but…

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13 Powerful Strategies to Kick-Start Your Spa in the New Year

At the beginning of each year, most of us make a mighty dollop of personal New Year’s resolutions; get thinner, get fitter, stop smoking, drink less, or maybe it’s all of these and a few more for good measure. However, when you own a business, you often need to extend those resolutions to include new…

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7 Ways To Prepare For Your Best Salon Christmas Ever

Yes, I know. Everyone hates thinking about Christmas being just around the corner, but when you’re in the beauty business and it’s your busiest time of year, then heading in without a plan isn’t the wisest move. With a bit of time up your sleeve, you can prepare yourself properly, and that should ensure you’ll…

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132 Lost Clients

What would you do if you found out you had lost the opportunity to gain 132 new salon clients? Personally, I’d be devastated. So, let me tell you a true story about something that happened to me recently. Late last year, I ordered 8 cushion inserts online.  I ordered these particular inserts for 2 reasons: They…

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My Salon, My Premises, My Rules

I commented on a social media post a couple of days agoabout requesting clients to turn off their mobile phones completely, as opposed to vibrate only. It was an interesting discussion! The salon owner who started the discussion had obviously had it up to her eyeballs with clients answering their phones during relaxation treatments. She…

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