Staff Training

Information to help you train your staff more effectively

Let’s Talk About Staff Retention for Salons & Spas.

I’ve been producing some Live Videos for my Facebook Group in the past few months, SalonSavy Beauty Biz Group, and I thought I’d share them with you also in case you’re not a member of the group. In this video, I’m talking about Staff Retention – what they need from you to stay longer and…






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13 Powerful Strategies to Kick-Start Your Spa in the New Year

At the beginning of each year, most of us make a mighty dollop of personal New Year’s resolutions; get thinner, get fitter, stop smoking, drink less, or maybe it’s all of these and a few more for good measure. However, when you own a business, you often need to extend those resolutions to include new…






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7 Ways To Prepare For Your Best Salon Christmas Ever

Yes, I know. Everyone hates thinking about Christmas being just around the corner, but when you’re in the beauty business and it’s your busiest time of year, then heading in without a plan isn’t the wisest move. With a bit of time up your sleeve, you can prepare yourself properly, and that should ensure you’ll…






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6 Steps to Create Your Perfect SpaTeam

Unless you’re a sole-trader and have no employees, chances are the biggest stressor you’ll have in your salon or spa comes from managing and motivating your own team members. After all, your team is responsible for providing and up-selling services, selling products, re-booking clients, and delivering outstanding customer service. All of which form the cornerstone…






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Countdown to Christmas in Your Salon

Does it feel like this past year has gone by in a blink to you?  It sure does for me. But, we’re well into November and the countdown to bedlam has begun. The very last thing you think you have time for is to sit down and make a checklist of all the things you…






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Double Your Salon Profits Through Better Client Retention

Given the choice, most salon and spa owners will jump at the opportunity to learn how to attract more clients into their business.  After all, that’s how their salons will grow, right? In fact, this isn’t the case at all. Each time I work with a new client and I ask them what their business…






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How your Communication Style is Affecting your Salon Team’s Performance

One of the top 3 issues salon owners tell me they have, is problems with the performance of their team members. I often hear the questions, “Why don’t they see what I can see?” or, “Why don’t they do it the way I’d do it?” It leaves them feeling frustrated and more than a little…






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The Art of Team Motivation

It’s a broadly known fact that every business’s success hinges on the performance of their team. Without buy in, loyalty and enthusiasm from their key team members, no business stands a chance of becoming or remaining successful. After all, it’s your team members who’re providing service to your customers on a daily basis.  therefore it’s…






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How to Hire for Happiness in your Salon

Over the years, I’ve spoken to countless business owners, and the one issue that seems to haunt the majority of them is the performance of their employees. I would go as far as to say that poor employee performance would be at the top of the list of reasons why many salon owners let go…






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Everything You Need to Know About Re-booking Your Salon and Spa Clients

If you’ve owned a salon for more than 5 minutes, you’ll already know about the highly profitable strategy of client re-booking and pre-booking (that’s where you book your clients for several appointments in advance). This one strategy alone, if done well, can bring in an extra $200 to $300 per client per year. You’re going…






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