I’m the ONE

by Pam Stellema

in Salon and Spa Business Development

I was going through my files today and I came across this very apt short article and I thought I would share it with you.

You know me. I’m the one who never complains no matter what kind of service I get.

I guess I just don’t think it’s worth wasting my energy confronting bad service.

I’m the one who goes into a restaurant and sits for 30 minutes until I get waited on.

The waiter is rude and impatient while I’m deciding on what to order. Then when I get my order it’s 25 minutes later and it’s wrong.

But I don’t complain as I pay my bill.

I’m the one who goes to a store to buy something, but I never throw my weight around.

If I get a snooty salesperson who rolls his/her eyes because I want to look at several things before I make up my mind, I’m still polite as can be.

I’m the one who bought a toaster which burned out in two weeks.

I hated taking it back, but I knew it was under warranty.

All the time they were telling me it was my fault.

At that point, I couldn’t think of anything to do but leave.

It wasn’t worth getting into a yelling match over a toaster.

I smiled and said, “Thank you. Goodbye.”

I’m the one who wouldn’t dream of making a scene in public as I’ve seen others do at times.

But I’ll tell you what else I am

I’m the one who never comes back

(Writer: Anonymous)

Copyright ©2011 SalonSavy

p.s. Would you like to access the most affordable professional coaching available to help you grow your salon profits?

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Contact me today to discuss how to make more money in your salon.

About the Author: Pam has over 30 years of hands on business experience that she uses to help her clients reach their goals. She is a qualified Beauty Therapist, operated two successful salons, is an Accredited Business Coach and Trainer and author of “3 1/2 Secrets to Salon Success”.

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