Client-retention Customer Service

by Pam Stellema

Client-retention Customer Service for Salons and Spas

Module Lead-in:

Good customer service happens regularly, but great customer service happens when you take that extra step to make your client’s experience exceptional - without being asked.  That doesn’t mean giving away free services; it means doing what you can to make the client’s experience in your salon as enjoyable and memorable as you possibly can.

It all comes down to these 3 things:

  • Your attitude and that of your team members.
  • Great communication with your clients.
  • First class technical skills...


You never get a second chance to create a great first impression so it's vital that your team wow your clients with outstanding customer service from the first minute they arrive in your salon or spa.

This module includes a PDF document outlining:

  • Must-know customer service facts.
  • Why clients leave and don't return.
  • The no-compromise client expectations.
  • Creating your best first impression.
  • Avoiding a bad impression at any time.
  • Other important things that impact on your clients' happiness.
  • The 3 components of outstanding customer service.
  • The communication equation.
  • How to improve your communication skills.
  • Improving your telephone communication skills.
  • Establishing fast rapport with your clients.

Included Resources in editable Word format are:

  1. Attitude and Skills Checklist
  2. Customer Satisfaction Questionnaire
  3. Motivational Customer Service Poster - A4
  4. Customer Service Facts Poster - A4

Pages: 25

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Price: $30.00

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