Client-retention Customer Service

by Pam Stellema

Client-retention Customer Service for Salons and Spas

Module Introduction

Good customer service happens regularly, but great customer service happens when you take that extra step to make your client’s experience exceptional - without being asked.  That doesn’t mean giving away free services; it means doing what you can to make the client’s experience in your salon as enjoyable and memorable as you possibly can.

It all comes down to these 3 things:

  1. Your attitude and that of your team members.
  2. Great communication with your clients.
  3. First class technical skills...


You never get a second chance to create a great first impression so it's vital that your team wow your clients with outstanding customer service from the first minute they arrive in your salon or spa.

This module includes a PDF document outlining:

  • Must-know customer service facts.
  • Why clients leave and don't return.
  • The no-compromise client expectations.
  • Creating your best first impression.
  • Avoiding a bad impression at any time.
  • Other important things that impact on your clients' happiness.
  • The 3 components of outstanding customer service.
  • The communication equation.
  • How to improve your communication skills.
  • Improving your telephone communication skills.
  • Establishing fast rapport with your clients.

Included Resources in editable Word format are:

  1. Attitude and Skills Checklist
  2. Customer Satisfaction Questionnaire
  3. Motivational Customer Service Poster - A4
  4. Customer Service Facts Poster - A4

Pages: 25

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Price: $30.00

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