Re-activate Missing Salon Clients

by Pam Stellema

How to Re-activate Missing Salon and Spa Clients

Module Introduction

In other modules, I’ve talked about the importance of client retention and how I believe it’s even more important to your salon than new client attraction.

Many salon owners are not aware of just how many clients leave and don’t return. This is because they don’t track the attrition rate of their clients.

When it comes to losing valuable clients, ignorance is not bliss, it’s expensive.


As a business owner, gaining new clients is terrific...but not if you're losing them faster than you gain them.

This module explains the importance of a timely communication with clients when they go missing from your salon and outlines what you need to do to re-activate those lost clients.

This module includes a PDF document outlining:

  • The value to your business of client retention.
  • Where to start to get back missing clients.
  • Handling recently gone missing clients.
  • Handling clients missing over 3 months.
  • Deciding how long you should persist.
  • What you should say to get them to return.
  • Tips to increase your chance of success.
  • Special notes.

Information pages: 12

Included Resources in editable Word format are:

  1. Identify Missing Clients Worksheet
  2. Client Re-activation Letter Template - Under 3 Months
  3. Client Re-activation Letter Template - Over 3 Months

Worksheet, Letters: 3


Price: $35.00

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